Facilities Manager (Project Management)

SUMMARY

The Facilities Manager is responsible for overseeing the maintenance, safety, and daily operations of all retail bank branches and corporate offices. This role ensures a secure, clean, and efficient environment for employees and customers, while meeting regulatory and operational standards. In addition to facilities oversight, the role manages the Office Services team (mail, supply orders, courier coordination) and the Digital Document Scanning team responsible for document imaging and quality control. The Facilities Manager leads staff, coordinates vendors, manages budgets, and supports business continuity and compliance efforts across physical operations.

 

The salary for this role will be between $86,000 and $120,000. The specific salary offered will depend on several factors including but not limited to applicant's skills and prior relevant experience.  Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays.  Certain roles are eligible for additional rewards

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee maintenance staff for of all branches, corporate offices, and operation centers.
• Manage building systems including HVAC, electrical, plumbing, elevators, and fire safety systems.
• Lead and manage the Office Services department, including staff responsible for mailroom operations, internal distribution, supply fulfillment, shipping/receiving, and courier coordination.
• Supervise the Digital Document Scanning team, including staff handling document intake, preparation, scanning, indexing, quality control (QC), and secure storage/disposal of sensitive materials.
• Monitor performance, and provide coaching, training, and development for direct reports across facilities and office services functions.
• Ensure proper staffing, shift scheduling, and workload distribution to maintain service-level agreements and operational efficiency.
• Develop and implement facility management policies and procedures in line with banking regulations and internal risk standards.
• Oversee procurement and inventory management for office supplies, printing materials, mailroom equipment, and scanning hardware/software.
• Ensure compliance with internal data privacy and security standards in the handling of physical and scanned documents, particularly client financial records and sensitive correspondence.
• Coordinate with external vendors and contractors for repairs, renovations, cleaning, and specialized services such as bulk mail or archival storage.
• Maintain high standards of customer service and professionalism in support services delivered to internal departments.
• Monitor mailroom and scanning metrics to ensure timely processing, accurate indexing, and high-quality document imaging.
• Drive continuous improvement initiatives across office services, scanning workflows, and facilities operations, leveraging automation or digital solutions when appropriate.
• Prepare and manage the annual facilities and office services budget, including cost controls and vendor contract negotiations.
• Maintain business continuity plans for facilities and operational support functions, including emergency response, backup scanning locations, and contingency plans for critical services.
• Conduct regular inspections and audits of facilities and departmental processes to identify hazards, inefficiencies, or compliance risks.
• Collaborate with IT, Security, HR, and department leaders to ensure workplace needs are met and services are aligned with organizational goals.

 

Additional duties and responsibilities

• Participates in and completes training objectives with passing scores.
• Work independently and efficiently on duties assigned.
• Follow all Riverview policies and procedures.
• Lead or participate in project teams - including bank employees and outside vendors.
• Complete projects as assigned by Supervisor
• Other duties as assigned

 

QUALIFICATIONS

• 3+ years of experience in facilities management, preferably in a regulated environment such as banking or financial services.
• Strong knowledge of building systems, safety codes, and environmental regulations.
• Experience with budgeting, project management, and vendor negotiation.
• Familiarity with facilities management software (e.g., CMMS, CAFM).
• Excellent organizational, problem-solving, and communication skills.

 

EDUCATION and/or EXPERIENCE

Bachelor's degree or three years related experience and training; or equivalent combination of related education and experience. Previous experience in an facilities environment.

 SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, clients, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Proficient in Microsoft Word/Excel.
• Ability to understand components of Operational software programs
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Operations