Assistant Director of Aquatic Operations (Personal Services)
The Assistant Director of Aquatic Operations is responsible for the leadership and oversight of daily aquatic facility operations at Mylan Park Aquatic Center. This includes supervision of lifeguard and aquatic support staff, ensuring compliance with health and safety standards, coordinating pool maintenance, and supporting event and program delivery. The role requires a proactive leader dedicated to maintaining a safe, welcoming, and high-functioning aquatic environment for all users.
Essential Duties and Responsibilities
Aquatic Facility Operations:
Manage daily operations of all pools, including the 50-meter competition pool, community pool, therapy pool, and splash features.
Conduct routine inspections of aquatic areas to ensure cleanliness, safety, and operational functionality.
Develop and implement safety protocols, emergency response procedures, and water quality management practices in compliance with local and state regulations.
Coordinate with maintenance and custodial teams for repairs, chemical monitoring, and mechanical systems oversight.
Swim Meets & Aquatic Event Coordination:
Serve as the primary operational lead for swim meets, diving competitions, and other aquatic events hosted at Mylan Park.
Work directly with athletic departments, club teams, and event organizers to plan and execute meets, including staffing, logistics, facility setup, and compliance with governing body regulations (e.g., USA Swimming, NCAA).
Ensure proper timing system setup, equipment readiness, and safety protocols during events.
Support event scheduling and collaborate with marketing and guest services to promote events and manage spectator experience.
Staff Supervision & Development:
Recruit, hire, train, and schedule lifeguards, swim instructors, and aquatic support staff.
Monitor staff certifications, provide ongoing training, and ensure high standards of vigilance and professionalism.
Conduct regular in-service trainings, emergency drills, and performance evaluations.
Programming & Events Support:
Assist with planning and execution of aquatic programs, swim meets, community events, and rentals.
Ensure proper facility setup, staffing, and breakdown for all aquatic events and activities.
Work closely with coaches, user groups, and partner organizations to support their facility needs.
Administrative Duties:
Maintain accurate records of water chemistry logs, incident reports, staffing schedules, and certifications.
Monitor departmental budgets related to lifeguard staffing, pool supplies, and equipment.
Support compliance with risk management, insurance, and safety audit protocols.
Customer Experience & Communication:
Provide high-level customer service to guests, athletes, and program participants.
Respond professionally to patron inquiries, concerns, and feedback regarding aquatic operations.
Promote a culture of safety, respect, and inclusion throughout the facility.
