Sr Account Project Manager (Information Technology)

The Sr. Account Project Manager (APM) acts as a project manager and contributes to the strategic vision for account evolution and growth in partnership with the Business Development Managers and Sales/Operations Managers.

As part of a highly collaborative team, APMs optimize work processes and ensure we are delivering the best possible support to our clients. APMs collaborate closely with cross-functional teams, focus on building relationships, and quickly adapt to changing client and business needs.

• Work with Sales and Operations leadership to address inter-dependencies within programs and region to reduce variation, improve processes & tools, and monitor outcomes
• Manage scope, schedule and quality of account requirements; manage related risks and issues, develop mitigation strategies and serve as a first point of escalation for account execution issues.
• Accountable to the execution of product refreshes/new launches, complex IT services, business reviews and client events (product portfolio, collateral, tradeshows, overall product fit experience)
• Coordinate with cross-functional partners from multiple departments to mitigate risks and execute upon client needs
• Assist with training team members on account requirements and one-off processes associated with specific programs
• Document and execute operational approach, activities, schedule, workflow and plan for assigned client programs and across National Sales
• Act as a main point of contact and escalation point for assigned customers in the maintenance phase.
• Act as intermediary between client and operational support team – support the retention and growth of the regional account base. Work with Operations Manager in prioritizing risks and issues across the region

Skills:

• Experience leading complex projects with multiple stakeholders and demonstrated organizational, analytical, and problem-solving skills
• Ability to actively seek to improve processes, can determine root-causes of poor performance within processes and execute improvements, including development of strategy, project plan, communication plan and process documentation
• Able to synthesize and translate internal and external customer inputs, business performance metrics and strategic directives into projects and action plans
• Maintains a focus on the customer, with a sense of urgency and high results-orientation. Demonstrated ability to take initiative and work with minimal direction
• Demonstrated ability to communicate clearly, concisely, logically, tactfully, and effectively, both verbally and in writing; must also have excellent group facilitation skills. Extensive knowledge of Microsoft Office Suite to include Outlook, Word, Excel, PowerPoint, SharePoint and Access Databases
• Previous experience in a sales environment or handling client objections
• Available for moderate travel (~6-8 trips annually)
• Ability to effectively prioritize work to focus both on client-specific needs and assigned strategic initiatives across sales.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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