CUSTOMER SERVICE SPECIALIST (Administrative)
Are you ready to join a US Best Managed Company?! Grain Processing Corporation (GPC), a member of the KENT® Corporation family of companies, has a great new opportunity to join their customer service team as a Sales Administrator in Muscatine, Iowa. As a leading producer of pure alcohol, maltodextrins, starches, and co-products, this dynamic role focuses on delivering exceptional customer service by managing and processing customer orders with precision and efficiency, while also supporting the Sales Administration team by ensuring seamless operations and fostering productive relationships across various departments.
- This position is designed and intended to be performed in Muscatine, Iowa.
PRIMARY DUTIES AND RESPONSIBILITIES
- Maintain a strong customer service orientation in a professional business environment.
- Receive, process, and input customer orders with attention to detail and accuracy.
- Oversee the operations of external warehouses and terminals, ensuring logistical efficiency.
- Review, organize, and archive all pricing records to support transparency and consistency.
- Build and nurture long-lasting customer relationships, enhancing satisfaction and driving loyalty.
- Proactively identify customer needs, offering tailored recommendations to meet their expectations.
- Escalate complex issues promptly to ensure swift and effective resolutions.
- Exhibit professional phone etiquette and communication skills in all interactions.
- Represent the company positively and uphold its reputation in every professional engagement.
- Collaborate as a liaison between customers, sales teams, supply chain, and manufacturing units, ensuring alignment and smooth communication.
- Apply advanced knowledge of customer service standard operating procedures (SOP) to maintain high standards and continuous improvement.
- Utilize Customer Relationship Management (CRM) tools effectively to track activities, manage service requests, and identify opportunities for process enhancement.
- Perform other duties as assigned.
EDUCATION
- Bachelor's degree in business administration or other related field is preferred, or equivalent relevant experience.
EXPERIENCE AND QUALIFICATIONS
- 3-5 years in a professional environment is highly preferred.
- Experience in a customer-focused role is required.
- Efficient in using company systems and Microsoft Office programs.
OTHER
- Little to no travel is expected.
- Regular and timely attendance is required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
