Security Manager (Finance)

Job Description Summary

Position Summary

Oversee the Security Department to ensure the safety and security of our internal and external guests. Reports to the Hotel Manager.

Job Description

Key Job Functions

• Maintain and update Security Monthly Activity & Statistical Report
• Maintenance and revision of training manuals and programs
• Staffing, training and developing of Security Team
• Check and monitor time and attendance daily
• Maintain bi-weekly manual sign-in sheets
• File and maintain all Security Incident and Supplemental Reports
• Maintain, revise and keep all security forms and documents current
• Log and maintain the hotel's Lost & Found valuable items
• Monitor mailing and distribution of all items in storage
• Patrol property including outside areas (public area, guest floor and employee area)
• Monitor surveillance cameras
• Complete employee and guest injury reports
• Complete Incident and Supplementary reports
• Respond and assist with emergency medical situations and alarms
• Inspect guest rooms to determine the reason(s) for unanswered guest wake-up calls

Deliver Passionate & Engaging Service to our Guests

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest's name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Build solid relationship with your Colleagues

• Treating colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills:

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competence.

• Track record of delivering exceptional guest or client experience
• Communication skills utilize a significant amount of time for training and safety purposes, and when interacting with guests and associates
• Appropriate professional appearance and demeanor
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to adhere to grooming standards
• Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats)
• Ability to understand and operate emergency equipment, (for example: respirators, wheelchairs, and fire extinguishers)
• Ability to utilize communication equipment (for example: telephones, radios, and beepers)
• Ability to communicate clearly and effectively with guests and other employees
• Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner
• Ability to lift and move, in an emergency, an immobilized adult
• Ability to be certified in Basic First Aid and CPR
• Ability to read and write effectively

Education and/or Experience

High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

Prior Police, Contract Security Service, Hotel security and Supervisory experience preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally push and/or pull 300 pounds as well as lift and/or move up to 300 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

The noise level in the work environment is usually moderate and occasionally works in extreme temperatures.

Company Overview

Sonesta

Welcome to Sonesta. These three simple words could open a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating nearly 80 years in hospitality. We offer a diverse and distinctive portfolio of nearly 60 properties across 3 continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.

We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests' expectations. Those aspirations extend deep into the heart of our hotels - right into the lives of our employees. In fact, we consider ourselves more than a hotel management company - we're a member of the communities we serve. At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations. We invite you to discover what you have been missing at Sonesta. Join us - we can't wait to meet you!

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt and is not subject to overtime in accordance with Federal and State Regulations. This job description is subject to change at any time.

Additional Job Information/Anticipated

Pay Range

Pay range $80,000 to $85.000 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the

Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.