Claims Technical Specialist (Finance)

Salary

Min $88,916.51    Mid $111,145.63    Max $138,932.03

 

At Penn National Insurance, we're on a mission to help people feel secure and make life better when bad things happen. For over 106 years, we've been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do. We market our products through a network of 1,200 independent agency operations in 12 states.

We are seeking a skilled and dynamic Claims Technical Specialist who will support our Inservco business.  This position handles a specific caseload of claims of a complex nature involving litigation, subrogation and indemnity.  The Claims Technical Specialist promotes fair settlement through control and management of claim expenses and files involving litigation.  

 

COMPETENCIES AND ESSENTIAL DUTIES

Business Acumen

• Develops Sr. Claims Representatives, Claims Representatives and Claims Associates strengthening their litigation techniques and gaining a high level of quality through training and seminars.
• Handles a specific caseload of claims of complex nature involving litigation, subrogation and indemnity.
• Supports the Executive Vice President, Regional Vice President, Claims Manager, and/or CSO Team Leader by providing training, education, guidance and development of employees as it relates to litigation.

Embraces Data Analytics

• Applies data to solve common business problems.
• Compiles, manipulates and analyses data of varying complexity.
• Knowledgeable and proficient about what tools are available for data analysis and when they are appropriate to use.

Negotiation

• Effectively controls and directs claims personnel in litigation matters to achieve a fair and reasonable settlement by assisting the Sr. Claims Representatives, Claims Representatives and Claims Associates with coverage questions, assigning counsel and negotiations.
• Effectively evaluates and establishes relationships with attorneys and other insurance companies in order to promote and secure economical, equitable, and timely settlement of claims involving litigation.

Results Oriented

• Develops Sr. Claims Representatives, Claims Representatives and Claims Associates strengthening their litigation techniques and gaining a high level of quality through training and seminars.
• Keeps abreast of state and federal court rulings and laws in order to effectively perform the duties of the job.

Time and Priority Management

• Initiates self-development and training in order to improve upon, maintain, or acquire skills prescribed in handling litigation claims.
• Efficiently uses the computer systems on a regular basis and assumes responsibility for learning new systems/software made available.

Decision Making

Controls all aspects of litigation to reduce expenses by handling litigation matters expediently and effectively.

CORPORATE CORE COMPETENCIES

Effectively Communicates and Connects, Customer Focused, Talent Development Mindset, Demonstrates Adaptability, and Demonstrates Accountability

SPECIAL RELATIONSHIPS

• The Claims Technical Specialist has direct contact and interacts with all levels of personnel within the company.
• Has direct contact with self-insureds/claimants, third parties and medical/legal professionals.

QUALIFICATIONS

Education/Credential: 

• Bachelor's degree and/or successful completion of continuing education opportunities in casualty claims handling and litigation
• IIA Certificate in General Insurance and Associate in Claims courses desirable.
• Adjuster's license or be willing to obtain one as required

Experience:

• Minimum of 5-years' experience in a casualty claims industry with emphasis on litigation

Technical/Professional Knowledge:

• Must have excellent demonstrated communication skills, both oral and written
• Must have excellent demonstrated  inter-personal skills
• Must have excellent demonstrated organization skills, with the ability to work independently
• Must be detail oriented, as assigned work requires significant attention to detail
• Personal Computer skills, with an emphasis on Microsoft products
• Ability to work within a team-oriented, fast-paced, customer-focused environment
• Extensive knowledge of tort law, federal and state laws applicable to all types of claims encountered; Unfair Claims Settlement Practices Act, insurance policy coverages and provisions, and medical, legal, automotive and construction terminology
• Must have well developed negotiation skills.

JOB REQUIREMENTS (as required by ADA – Americans with Disabilities Act)

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to see and effectively use a computer monitor.
• Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
• Must be able to access and enter information accurately using automated systems.
• Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver's license and be able to operate a motor vehicle.
• Must be able to travel, with overnight stays required.

Why Penn National Insurance and Inservco?
If you're passionate about using data to drive business impact and thrive in a collaborative, dynamic environment, we'd love to hear from you. Apply now and help shape the future of Inservco!

This is a full-time position offering competitive compensation and benefits. Penn National Insurance is an equal opportunity employer and welcomes applicants from all backgrounds.

Only candidates from the following states will be considered for opportunities with Penn National Insurance: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.