Sr Business Systems Analyst - Orlando Central Fill (Information Technology)

Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix's Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers.

Please note, this is a hybrid position requiring 8 full days per month on-site in Lakeland, FL.

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you're interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine's Best Companies to Work list.
 
Join the Pharmacy Central Fill team! As a Sr Business Systems Analyst, you will be responsible for all aspects of the software delivery process. Evaluating large and complex business processes, researching new technologies, working with our business partners ensuring all robotics and automation requirements are met.

Job Responsibilities:

• Facilitate requirements gathering sessions to document business and system requirements with business units, project sponsors, and technology teams.
• Serve as a product champion including conveying product visions, prioritizing work for products, and monitoring deliverables to ensure timely completion.
• Communicate product and project status with leadership, sponsors, stakeholders, and upper and executive management.
• Manage relationships with software vendors as needed.
• Work with other Business Systems Analysts to document business processes, gather requirements, and uncover areas for improvement.
• Partner with Architecture, Security, Compliance, and Internal Audit to design compliant, secure, stable, and reliable solutions complying with HIPAA standards.
• Develop detailed implementation plans for complex technology solutions.
• Perform problem determination and determine escalation paths for complex issues.
• Adhere to product delivery processes including overseeing system access, protecting data, procuring hardware and software, and engaging vendors.
• Obtain agreements on purpose, scope, and limitations on proposed technology solutions with vendors, business areas, and other technology teams under minimal guidance.
• Advocate on behalf of the business units to ensure solution designs meet user requirements and effectively and efficiently address business process needs.
• Participate in 24/7 on-call support rotation, including researching complex issues, determining root cause, developing workarounds, and communicating issues with our vendors for resolution delivery. 
• Minimal travel to the Orlando Central Fill location.

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• Bachelor's degree in computer science, Business, or a related analytical field or equivalent experience.
• 5+ years of experience in business systems analysis including identifying business processes and supporting process improvements.
• 5+ years of experience analyzing problems and translating into solutions.
• 5+ years of experience planning, organizing, and managing all activities associated with delivering solutions in a distributed environment.
• 3+ years of experience working with enterprise database management systems (e.g., SQL server, Oracle)
• Working knowledge of the Software Development Lifecycle (SDLC) with the ability to work within the defined roles and responsibilities.
• Ability to participate in 24/7 on-call support rotation, including researching complex issues, determining root cause, developing workarounds, and communicating issues with our vendors for resolution delivery.
• Ability to travel minimally to the Orlando Central Fill location.

• Expert knowledge and experience working with pharmacy systems including working with business and technical audiences.
• Experience managing 3rd party vendor relationships.
• Knowledge of infrastructure and systems concepts.
• Experience performing data analysis through creating and executing queries, interpreting results, and communicating findings to technical and business audiences.
• Experience with supporting solutions requiring adherence to regulatory and compliance controls in accordance with company policies and standards.

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost


• An opportunity to purchase additional shares of our privately-held stock


• 401(k) retirement savings plan


• Group health, dental and vision plans


• Paid Time Off


• Paid Parental Leave


• Short- and long-term disability insurance


• Tuition reimbursement


• Free hot lunches (buffet-style) at facilities with a cafeteria


• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)