Issue Resolution Coord II (Finance)
Performs more complex investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors.
- Bachelor's degree in business administration, management, construction or related discipline equivalent combination of education and work experience is required.
- 2-4 years of relevant work experience in a customer service environment is required.
- Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods.
- Ability to analyze and interpret contract terms and conditions
- Understanding of insurance terms, principles, concepts and practices
- Highly proficient and advanced computer skills
- Excellent attention to detail and organizational skills
- Good time management abilities
- Strong analytical and problem solving ability
- Excellent written, verbal and oral communication skills
- Good interpersonal skills
- Good negotiation skills
- Monitors inbound assignment activity for system entry and client acknowledgement.
- Monitors inbound assignment activity for system entry and client acknowledgement.
- Initiates the investigation of facts relating to reported issues and records findings in internal web based systems.
- Reviews ,analyzes and interprets contractual obligations of contractors and client partners to determine best course of disposition
- Builds and maintains relationships with client adjuster, contractor and insured/homeowner (verbal and written) where necessary to determine and recommend resolution action plan and conclusion of reported issue.
- Reviews, analyzes and makes recommendations of contractor repair estimates of record for determination and confirmation of scope, pricing and other factors relative to the reported issue.
- Reviews and analyzes independent reporting to include Adjuster, engineer, environmental or product testing.
- Monitors time frames of pending complex issues and provides status update reports to client and management as required
- Researches federal, state and local jurisdictional requirements relating to building code and compliance
- Initiates and handles formal notification to contractor insurance carrier and/or agent for matters requiring insurance policy intervention and coverage determination
- Maintains assignments involving a higher level of complexity, such as the overall value of damages, complex liability situations or potential litigation.
- Understands and comprehends multiple network programs, guidelines and requirements.
- Demonstrates and maintains an advanced knowledge of XactAnalysis and Xactimate.
- Maintains communication with District Managers or other departments of specific contractor issues when necessary.
- Upholds and projects the image of the Company.
- Upholds the Crawford Code of Business Conduct at all times.
- Participates in special projects or other assignments as directed.
