Spa Concierge - Conrad Los Angeles (Finance)

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles ! As part of the billion-dollar project, The Grand LA , this is the 7 th Conrad Hotel in the U.S. and the 1 st in California.

Located in Downtown LA's cultural corridor, Conrad Los Angeles is the city's newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences-including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup .

In this role as a Spa Concierge, you will be responsible for ensuring a clean, safe and relaxing/fun environment for guests in the hotel's continuing effort to deliver outstanding guest service.

The ideal candidate will have a minimum of (1) year in Spa or Hospitality industry experience. Luxury hotel experience preferred. The candidate must have the ability to stand for 8 hours and lift/push/pull 25 lbs without reasonable accommodations. Ability to work a flexible schedule that includes weekends and holidays. Excellent communication skills in English. Ability to think and respond quickly to issues or guest needs. Ability to handle multiple tasks, be flexible and adapt easily. Computer literate, preferable prior use of Book4Time. Good interpersonal, organizational and professional skills.

What will I be doing?

• Participate in all Hilton and spa trainings.
• Energetic, enthusiastic and motivational.
• Makes Spa reservations over the telephone, provides efficient guest service from point of arrival to check out. Assist guest with any changes or cancelling appointments.
• Sells retail and Gift Cards
• Orientates the guests through the spa facility, greets guests and provides personal guest service.
• Assists with daily Spa laundry.
• Keeps all areas of the locker rooms, restrooms, and lounges neat, clean and including but not limited to wiping down of showers are guest use, emptying towel bins, disinfecting spa slippers and restocking spa amenities for example spa snacks, shower caps, toothbrushes, hair brushes etc.
• Handle cash and other payment methods.
• Supports Spa Director & Associates with projects as needed.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage - for you and your family

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportiveparental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The hourly rate is $23.00 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.