Unemployment Insurance Representative (Finance)
The Unemployment Insurance Representative contacts clients to review unemployment cases, documenting conversations.
What You'll Do
- Provide excellent customer service by establishing a rapport with clients and the state agencies.
- Receive and prioritize claim responses, questionnaires, determinations and other unemployment related data
- Analyze individual case information by reviewing data from the investigative telephone calls, client provide or document images, to determine if the facts warrant a response.
- Using the details regarding an employee's separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.
- Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
- Determine best course of response to send to client for request based on SLA's with clients, state instructed deadlines and internal practices.
- Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.
- Investigates and resolves any client concerns with supervisor, other departments and/or Account Managers.
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service-related experience and/or training; or equivalent combination of education and experience. Bachelor's degree preferred.
- Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently
- Experience dealing with dated material and/or strict adherence to deadlines
What could set you apart
- Proficiency with Google Suite or equivalent
- Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process
- Customer service and/or direct client communication experience
