Medline Industries, Inc.

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Sales Program Manager -Health Plans (Project Management)



Job Summary

We are seeking a strategic and process-driven professional to join our team in a cross-functional role that bridges sales, implementation, operations, and business development. This individual will be responsible for driving continuous improvement initiatives and serving as a subject matter expert (SME) for implementation and RFP teams. Acting as a strategic liaison across departments—including Sales, Operations, Ecommerce, Inventory, and Contracting—they will ensure seamless collaboration and alignment.

Key responsibilities include monitoring sales KPIs to identify opportunities for improving the end-to-end customer experience, exploring new programs and partnerships to expand market presence, and delivering training and support for Health Plan programs.

Job Description

This is a hybrid position, requiring 3 days a week in the Northfield office.

Responsibilities

  • Own the health plans segment by working with cross functionally with Business Development, Sales, Customer Service, Information Services, Legal, and other teams to design and execute a plan of action to drive business results

  •  Provide recommendations and advanced critical thinking to identify improvement opportunities for current program

  • Work with Sales and Business Development Team to identify and new growth areas aligned to drive value and address industry issues for Health Plan customers

  • Develop go-to-market strategies for updates to the program 

  • Responsible for coordinating and executing strategic initiatives within the health plan network

  • Collaborate with Leadership to ensure that both strategic and tactical plans are aligned with the long-term strategy by creating and owning the business planning as they relate to health plans

  • Meet with finance regularly to review profitability improvement opportunities, this may include evaluating the overall profitability of a group or individual customer

  • Creates and enhances processes to ensure execution of contract terms & expectations; takes on improvement projects based on business need

  • SME resource for implementation and RFP teams to successfully secure and implement new business

  • Strategic liaison between internal teams like Sales, Operations, Ecommerce, Inventory, Contracting, etc.

  • Monitors sales KPIs and identifies opportunities to improve end to end customer experience

  • Explores new programs and partnerships that will expand our market presence and make us stickier 

  • Provides Health Plan program education/training and go-to for program questions 

Requirements

  • Bachelor's degree

  • At least 3 years of related experience

  • Bring internal teams together to move projects forward

  • Process improvement experience

  • Program management/project management skills, with ability and proven track record to plan, manage and develop strategic initiatives to successful goal completion

  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions

  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors

  • Willing to travel up to quarterly to conferences or customer visits as needed

Preferred Qualifications

  • Previous work with health plan providers and Over the Counter Benefits (OTC)

  • Experience using business analytical skills

  • Experience developing strategic initiatives, which align with business goals and budget

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$96,200.00 - $144,560.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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