Collections Representative – Medical Billing (Finance)
Location: The VIC (18110 SE 34th Street, Building 5 - Vancouver, WA 98683)
Schedule: Monday-Friday, 9:00a-5:30p
Hiring range is between $21.70-$26.00 and placement in the range depends on evaluation of experience.
Join Vancouver Clinic as a Collections Representative on our Patient Financial Services team. In this role you will focus on outbound calls to patients regarding past-due accounts, setting up payment plans, and providing exceptional phone-based customer service.
Responsibilities:
- Contact patients to collect overdue balances
- Set up and manage payment plans
- Respond to billing questions and resolve issues
- Provide courteous assistance for inbound calls when needed
- Work collection queues and process related paperwork while maintaining metrics
Requirements:
- High school diploma or equivalent
- Minimum of 1 year of experience with healthcare/medical office accounting required
- Strong customer service skills, especially by phone
- Able to work and succeed in a team supported, fast-paced, metric environment
Additional details : Collections Team has the potential for off-site work after successful completion of full-time, on-site training at The VIC and meeting the requirements for working off-site (approx. 6 months). This requires an employee to meet metrics, live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).
Pay Range:
$21.28 - $29.78
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
