Supervisor, Telecommunications (Information Technology)

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position manages the day to day telecommunications activities, including planning and maintenance of voice and data, video and image telecommunications systems.

Duties & Responsibilities:    

• Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Employee Guidelines, processes, and procedures. Conducts performance review, and holds employees accountable for performance of their responsibilities.
•  Evaluates, designs, plans and coordinates changes of Telecommunications/Data communications PBX switching equipment and associated hardware, software, and cabling for facilities.
•  Ensures that the capacity and capabilities of the telecommunications network are well anticipated and makes appropriate recommendations to accomplish this objective. Performs analysis and usage studies to reconfigure or augment existing equipment/services in order to optimize communications services most economically.
•  Troubleshoots, installs, and maintains Telecom/Datacom equipment including, but not limited to, call recording, call accounting, call processing, skills based automated call distribution (ACD), voice over internet (VoIP), interactive voice recognition (IVR), modular messaging, fax machines/servers, modems, telephones, voice/video conferencing and cellular technologies.
•  Develops short and long range plans for future telecommunication needs for the entire district and develops implementation as well as lifecycle and disaster recovery plans.
•  Develops space, power, copper and fiber cabling and cooling standards, policies, procedures and future capacity plans for entire district for all data centers and telecom/datacom wiring closets to insure high availability of the critical infrastructure.

OTHER:

•  All job-related duties as assigned.
   

Qualifications:    

• Bachelor's degree in Telecommunications, Information Technology or related experience.
•  A minimum of seven years of experience in enterprise and call center telecommunications, data communications, and phone system design and operations including modular messaging, call accounting, call recorders and IVR's.
•  A minimum of seven years of experience working with complex telecommunications equipment and advanced data communications equipment and systems such as, TCP/IP, T1, T3, DSL, ISDN, fiber optics, gigabit Ethernet, infrared statistical multiplexers and time division multiplexers, SNMP.
•  A minimum of seven years of experience working with critical data center infrastructure standards and best practices including power (120/240 volt), cooling, UPS battery backup, system alarming and monitoring, humidity control, raised floors and Cat5/6 and fiber cabling.
•  Ability to maintain and develop technical skills, staying current with new complex telecommunications and data center technologies, architectures and best practices.
•  Proficient with Microsoft Office Suite.
•  Ability to communicate effectively, orally and in writing.
•  Ability to use sound judgment.
•  Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
•  Ability to support critical systems after hours, nights and weekends as needed.

OR

•  An equivalent combination of education, experience, knowledge, skills, abilities.

We are considering all applications for this position up until the position close date of 9/23/2025. For consideration, please be sure to apply before the posting end date.

Pay Range:

$100,284.00 - $141,650.25 Annual

EEO POLICY AND ADA ACCOMMODATIONS 

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team rtd.ta@rtd-denver.com.

To learn more or see our EEO policy, please visit our EEO page at: [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate's relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.