Sales Solution Specialist III, (Estimator/Project Manager)(CRL) (Sales)
Come Join Us!
C.R. Laurence Co., Inc. (CRL), a part of Oldcastle Building Envelope (OBE), is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.
We operate our business to the highest standards of quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers.
What You'll Get to Do
The Sales Solution Specialist III for our Los Angeles, CA facility will report to the National Director Sales Solutions. The Sales Solution Specialist III is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position must have an understanding of all CRL products pertaining to the Request for Quote, as well as CRL quote programs/configurators/online programs. Provide prompt customer engagement to create memorable customer experiences every customer every time.
Essential Duties and Responsibilities:
Customer experience
- Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
- Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
- Document customer interactions in ERP and maintain effective communication.
- Provide accurate quotations and meet SLA for quote turnaround.
- Follow up with customers to maintain and establish account assignments
Technical competency
- Possess high-level technical knowledge of products, services, and procedures.
- Understand bid requests through specifications/drawings and product compatibility.
- Stay updated with new product launches and adhere to outlined procedures.
- Serve as a subject matter expert (SME) in your product group.
Cross functional interaction
- Communicate effectively on behalf of customers and provide valuable feedback.
- Support the sales team in achieving sales targets and KPIs.
- Demonstrate a closing ratio greater than 30% on all quotes.
-
What We Are Looking For
To be considered for the Specialist III position in the Product Group Department, the following conditions must be met:
- High School diploma or equivalent; Associate degree preferred.
- Ability to work at a fast pace and manage inquiries and follow-up tasks.
- Knowledge of pricing, margins, and negotiating skills.
- Understanding of glass systems and effective navigation of CRL's website and business software.
- Excellent customer service skills, critical thinking, and independent problem-solving abilities.
-
What CRL Offers You
- Highly competitive base pay
- Paid time off
- 10 Holidays (inclusive of 2 floating holidays)
- Market competitive 401(k) match
- Industry-leading medical, dental, and vision benefits
- Short-term and long-term disability coverage
- Life Insurance
- Health and wellness programs
- A culture that values opportunity for growth, development, and internal promotion
- Employee Discount
Hourly: $28 - $45
We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.
C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Sales
