Product Engineer (Digital Solutions & Voice/UCaaS) (Information Technology)

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta and Washington, D.C.

 

WHAT YOU'LL DO

As a Product Engineer on the Solutions Management team, you'll be instrumental in guiding product development and managing our solution portfolio, ensuring our offerings align with customer and market demands.

As part of our Product Development team, the Product Engineer for Digital Solutions and Voice & Communications is a highly technical role focusing on the engineering and delivery of our digital communication products and unified communications services. This hybrid position requires expertise in Agile development and quality assurance, combined with deep knowledge digital solutions and voice and collaboration technologies. The engineer will work on innovative communication solutions, from voice platforms to digital applications, ensuring they are reliable, scalable, and customer-centric. As part of the Solutions Management team and reporting to the Head of Product, this role emphasizes cross-functional collaboration, engineering excellence, and continuous innovation in the digital and UCaaS space.

Product Focus Area: Digital, Voice & Communications Solutions

Major duties and responsibilities:

Solution Design & Integration:

• Design, develop, and implement new features for digital platforms and voice/UCaaS solutions, ensuring high quality, security, and performance.
• Collaborate with product managers and fellow engineers to translate user and business requirements into technical specifications and architecture for communication services.
• Use Agile methodologies and tools (Jira, Confluence) to plan and track development work, actively participating in sprint ceremonies and team collaborations.
• Develop and execute test plans with QA teams, utilizing automated testing tools and frameworks to ensure voice and digital solution features meet rigorous quality standards.
• Integrate and work with communication protocols and platforms such as WebRTC, SIP, and APIs from providers like Zoom, Microsoft Teams, or Twilio to enhance our product offerings.

Testing & Validation:

• Develop and execute comprehensive test plans to validate the functionality, performance, and security of our solutions.
• Identify and document defects and work with vendors to resolve issues.
• Perform load testing and performance optimization to ensure scalability and reliability.
• Ensure solutions meet all applicable regulatory and compliance requirements.

Documentation & Knowledge Sharing:

• Create and maintain detailed documentation for our solutions, including design specifications, configuration guides, and troubleshooting procedures.
• Develop and deliver training materials to internal teams and clients.
• Share your knowledge and expertise with other team members.
• Contribute to the development of best practices and standard operating procedures.

Continuous Improvement & Innovation:

• Stay up-to-date with the latest technologies and trends in the managed services industry and across the technology landscape.
• Identify opportunities to improve the performance, reliability, and security of our solutions.
• Research and evaluate new technologies to enhance our service offerings.
• Participate in proof-of-concept testing and pilot deployments of new technologies.
• Work closely with network and DevOps teams to ensure that digital and voice services are deployable, scalable, and maintain strong uptime and performance metrics.
• Stay abreast of emerging trends in unified communications, digital collaboration tools, and customer experience, and apply this knowledge to drive product innovation.
• Provide engineering support during product launches and operations, troubleshooting complex issues in voice and digital platforms to ensure a seamless customer experience.
• Foster a culture of innovation and customer-focus within the engineering team by mentoring junior engineers and sharing best practices in software and telecom development.

Agile Participation:

• Actively lead and participate in Agile workstreams to ensure alignment with team goals and efficient execution.
• Collaborate with product managers to define requirements and acceptance criteria.
• Provide technical feedback and insights during sprint planning and reviews.
• Service as technical liaison between internal stakeholders and boundary partners

WHO YOU ARE

To perform this role successfully, the Product Engineer must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, education, and overall experience required for the role.  

Experience & Education

• Bachelor's degree in Computer Science, Engineering, or a related field or equivalent experience.
• 5+ years in a software or product engineering role, with significant experience in digital solutions, telecommunications, VoIP/UCaaS, or digital communication platforms.
• Strong experience working in Agile development teams and familiarity with tools like Jira and Confluence; hands-on experience with QA/testing practices and tools.
• Knowledge of voice and video communication technologies and protocols (e.g., SIP, WebRTC) and experience with platforms such as Zoom, Microsoft Teams, Twilio, or similar.
• Proficiency in programming (e.g., Python, Java, or relevant languages) and understanding of cloud-based communication services and APIs.
• Familiarity with networking concepts and infrastructure that support UCaaS (bandwidth, QoS, security) and experience working with related hardware or cloud services.
• Demonstrated ability to innovate and solve complex technical problems, particularly in delivering new digital features or improving call quality and reliability.
• Excellent communication skills and ability to work effectively in cross-functional teams, contributing to design discussions and code reviews.
• A strong customer-centric approach to engineering, ensuring that solutions are built with user experience and satisfaction in mind.

Preferred Certifications

• Technical Certifications: Fortinet, Cisco, CradlePoint, Google, AWS, Azure, CISSP,
• ITIL Foundation, PMP, CAPM
• Certified Scrum Master (CSM) or equivalent

WHERE YOU'LL WORK

Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity. Ability to work in a fast-paced environment and manage multiple priorities.

• Positive mindset, fearless to ask questions and push against the status quo.
• Ability to drive projects to completion on time.
• Strong desire to work in a collaborative team-driven environment.

PHYSICAL REQUIREMENTS

• Be able to sit for extended periods of time without any problems 
• Consistent use of hands and fingers for typing 
• Consistent use of eyes to analyze monitoring applications, spreadsheets, ticketing systems and web on computer screen  

 

CLASSIFICATION*: Exempt
POSITION TYPE: Fulltime
TRAVEL REQUIREMENTS: No
DIRECT REPORTS:  No
SAFETY SENSITIVE:  No

Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Ready to join a team that values trusted connections? Apply now!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Engineering