Cash Management Coordinator (Sales)
Job Description Summary
Job Description
Essential Duties and Responsibilities
- Serve as an advisor to the business members in delivering comprehensive and customized business banking products and solutions tailored to the financial needs and circumstances of business members.
- Meet members at their place of business to implement ACH, Remote Deposit Capture and other products; provide necessary training and ongoing product information and support to the business members.
- Takes initiative and responsibility in developing solutions for members' concerns and problems; follows through to ensure member satisfaction with the outcomes.
- Serves as the department subject matter expert in handling and resolving complex business member account situations and processing problems.
- Makes annual audits and site visits to businesses using Remote Deposit Capture, ACH and other cash management products to ensure compliance and mitigate risk.
- Answers questions and provides guidance for Credit Union employees and members with Cash Management issues, including but not limited to; online banking, ACH, RDC, Wires, Account Reconciliation, bill pay account research, statements, and information on new business products and services.
- Consults, Interacts and collaborate with vendors, staff on products, testing software updates and new products for Cash Management.
- Assists with writing and maintaining Credit Union procedures for processing treasury/cash management products and services. Assists with updating and creating new documents for business cash management products.
- Ensures compliance with all applicable regulatory requirements and Credit Union policies and procedures to include ACH, Wires and RDC.
Company Wide Expectations
- Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
- Delivers friendly, caring service to internal and external members.
- Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
- Follow all physical and online security procedures and maintain strict confidentiality of all member information.
- Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
- Works scheduled hours and maintains punctuality.
- Performs other related duties as assigned or requested.
EDUCATION/EXPERIENCE
Minimum Qualifications
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.
Education Requirements
Required - 4 Year / Bachelors Degree - Relevant discipline or equivalent work experience
Required - Accredited ACH Professional (AAP) certification within 24 months
Experience Requirement
Required - 2 Years - Experience in Member Service, Business Account, Cash Management or similar
Preferred - Experience conducting training
SKILLS/ABILITIES
- Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
- Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
- Must be knowledgeable of business types and structures, i.e. corporations, LLC's, partnerships, sole proprietors etc., in evaluating business related documents and ensuring regulatory compliance.
- Ability to analyze data on business accounts with research to comply with BSA & US Patriot Act and to ensure appropriate risk monitors.
- Resolve problems utilizing advanced knowledge and experience.
- Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
- Use correct English including spelling, grammar and punctuation.
- Operate computers and use business software and other standard office equipment.
- Understand and follow written and oral instructions.
- Set priorities and manage one's own time effectively.
PHYSICAL DEMANDS
Physical Demands Disclaimer
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
- Intermittent standing, sitting, walking, bending and climbing.
- Using hands repetitively to handle, feel or operate computers and other standard office equipment.
- Reaching with hands and arms.
- Intermittent lifting and carrying up to 25 pounds.
WORK ENVIRONMENT
Work Environment Disclaimer
An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;
Work Environment
- Works in general office environment in a financial services facility.
- Travel and working offsite will be required.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
