Lost & Found Associate Supervisor - Baltimore International Airport - BWI - Full Time (Maintenance)
Lost & Found Associate Supervisor - Baltimore International Airport - BWI - Full Time
$20 - $21 / hour
Additional $0.50/HR Night Differential
In addition, this position is eligible for $10 a month paid for monthly cellular phone allowance.
Work Hours: 10:00PM – 6:00PM. 3/4 Days / Week. Weekends and holidays may be required
BENEFITS
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
COMPANY BACKGROUND
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.
Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.
BASIC FUNCTION
Perform activities in accordance with company standards. Quality service being defined in terms of excellent customer service, cash handling and safety. Reuniting customers with lost items found at the terminal.
KEY RESPONSIBILITIES
- Understanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries.
- Collect lost and found items found within the terminal and process promptly.
- Calculate and forward found items to customers by way of shipping.
- Track shipments to ensure they are delivered to customer.
- Provide excellent customer service and attention to detail.
- Maintain high ethical standards and professionalism.
- Multitask and prioritize as necessary to meet customer needs.
- Represent the company with integrity and dedication
- Other duties as assigned
SKILLS
- Excellent office and computer skills
- Strong organizational, communication and verbal skills
- Ability to project a professional and knowledgeable demeanor.
- Cash handling experience
- Good problem solving and decision-making ability.
- Excellent oral and written communications skills
- Basic math skills
EXPERIENCE
- Proven customer service skills.
- General knowledge of BWI Airport and its Terminals.
- Experience in a customer-facing role.
EDUCATION:
- High school diploma or equivalent required
CERTIFICATIONS/LICENSES
- Ability to get Airport Badge is required
PHYSICAL REQUIREMENTS
- Lift up to 40 lbs
- Push/Pull up to 75 lbs
- Walk and stand for duration of shift
Experience
Required- Excellent office and computer skills
- Basic math skills
- Cash handling experience
- Customer Service skills
Education
Required- High School or better
Licenses & Certifications
Required- Airport Badge
Skills
Required- Multitasking
- Attention to detail
- Time Management
- Flexibility
- Cleaning
- Prioritizing
- Problem Solving
- Computer
- Customer Service
- Communication
Behaviors
Required- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required- Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary Minimum: 21Salary Maximum: 21