Resident Engineer (Finance)

Resident Engineer

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

This position is a highly technical role, providing post-sales support of various Junipers Networks Platforms i.e., branch SRX, EX, MX, and Mist Cloud/APs. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customers' network and related platform certification processes. This position requires strong knowledge and experience with security platforms, security best practices, routing and switching protocols and best practices, and Mist cloud platform. This position is based in Europe to support Verizon's biggest customer. It will require occasional travel to customer sites and providing on-call support for critical issues.

Key Responsibilities:

• Act as the primary Juniper technical expert for Verizon Managed Services accounts.
• Provide advanced troubleshooting support for Juniper hardware (routers, switches, firewalls, Mist) and Junos OS software.
• Investigate and resolve complex network issues, including performance, routing, and configuration problems.
• Collaborate with Juniper TAC (Technical Assistance Center) and engineering teams for unresolved/escalated issues.
• Assist the SE team with network planning, architecture, and design aligned with Verizon's managed service strategies.
• Provide guidance on deploying new Juniper solutions (e.g., MX Series, SRX Series, EX Series).
• Review and validate with the SE team the high-level and low-level designs created by Verizon engineering teams.
• Review and validate configuration changes as part of the change control process.
• Participate in planned network changes, e.g. upgrades and migrations.
• Ensure all network documentation and configuration standards are maintained and up to date.
• Serve as the trusted Juniper advisor for Verizon and its end customers.
• Communicate technical findings, progress, and updates to Verizon's engineering and operations teams.
• Provide regular status reports, recommendations, and post-incident analysis.
• Provide informal knowledge transfer and technical mentorship to Verizon teams.
• Document best practices and standard operating procedures (SOPs) tailored to the Verizon environment.
• Recreate customer issues in JTAC Ultra lab to aid in troubleshooting and validation of fixes.
• Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution.
• Assist the Service Manager (SM) and Technical Service Advisor (TSA) in producing Monthly Operations Review (MOR) and Quarterly Business Review (QBR) reports.
• Train customer's support personnel to configure and operate the Juniper Networks products.
• Assist the customer to develop Network Operating and Equipment Operating Procedures.

Skills and Experience:

• Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent is preferred.
• Experience in providing in-depth design and technical support of Network Security Products.
• Experience in managing large technical account activity revolving around Juniper Security products.
• Prefers JNCIS-Sec and JNCIA-MistAI to be able to support SRX, and MIST products.
• Detailed technical experience in the installation and operation of Branch firewalls and EX switches.
• Routing understanding with BGP protocol is desired.
• Understanding of IPSec is preferred.
• Previous hardware or software testing experience a plus.
• Strong Interpersonal skills and a team player.
• Excellent oral and written skills required.
• Ability to work independently and manage multiple priorities.
• Knowledge of Python is desirable.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:
Engineering
Job Level:
TCP_04

States with Pay Range Requirement

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .

USD Annual Salary: $101,900.00 - $234,500.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.