GIS Production and Support Manager (Information Technology)
Sidwell is recruiting for a remote-based position of GIS Production and Support Manager. If you have a solid background in building and leading high performing service delivery teams plus a passion for excellent customer service let's have a conversation. Please check out our website at www.sidwellco.com.
This critical position will provide leadership and assistance to our GIS Production team, ensure the timely and profitable completion of projects as well as leading our customer support team. A successful candidate should be comfortable managing multiple teams while adhering to deadlines and monthly revenue targets.
This role will be customer focused, results-driven and can manage small teams to deliver services revenue. Sidwell is committed to providing our customers with the most encompassing GIS solutions and support in the industry.
A deep understanding of Esri technology, solutions, and concepts is required along with an inquisitive and driven mindset to be the best.
Responsibilities:
- Provide team leadership; set clear and measurable team goals and objectives; actively coach and mentor staff; hold staff accountable for meeting or exceeding cited goals and customer expectations.
- Drive attainment of professional service monthly/quarterly/annual revenue targets by coaching, developing, and managing PS staff.
- Drive attainment of customer support KPIs by coaching, developing and managing support staff.
- Working closely with peers across the organization to stay current on Esri technology and trends
- Resource scheduling to ensure project coverage
- Meet monthly revenue goals and work with upper management on performance to forecast.
- Analyze current production and support processes and develop improved methodologies.
- Assist Sales with scoping, sizing and estimating efforts for opportunities
- Serve as a key point of escalation for customers to ensure concerns are consistently dealt with in a prompt, thorough and effective manner.
- Actively manage personnel issues including, but not limited to, hiring, preparation and delivery of mid-year and year-end staff performance evaluations, development of employee performance action plans, administration of corrective action and termination of under-performing staff, and development of growth plans to include annual score car
You're a good fit for this role if you have:
- Prior management experience leading people in a services-based organization
- Professional experience in GIS required
- Experience with and knowledge of cadastral and land records processes
- Knowledge of local government operations desired
- Financial forecasting desired
- Project Management desired
- Successful track record of managing remote employees, desired
- Excellent written and verbal communication skills
- Excellent analytical and problem-solving skills
- Ability to work in a collaborative and professional environment which emphasizes teamwork.
- Demonstrated track record of effectively managing multiple assignments and projects within defined and challenging timelines.
Salary Expectation:
- $75,000 - $85,000
