Sr. Sales Solution Specialist, (Sr. Estimator/Project Manager) (CRL) (Sales)

Come Join Us!

C.R. Laurence Co., Inc. (CRL), a part of Oldcastle Building Envelope (OBE), is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.

We operate our business to the highest standards of quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers.   

What You'll Get to Do 

The Senior Sales Solution Specialist at our Los Angeles, CA facility will report to the National Director of Sales Solutions. This role involves identifying customer needs, driving sales by understanding customer problems, and proposing effective products and accurate quotes. The specialist will become a subject matter expert in all CRL products, Requests for Quotes, as well as other CRL quotes, configurators, and online programs. Additionally, the position requires providing prompt customer engagement to ensure memorable experiences for every customer, every time.

Responsibilities: 

• Provides accurate quotations to customers for their given Product Group
• Meets or exceeds the SLA for quote turn around for their given Product Group
• Reviews bid requests, specifications/drawings and ensures quotes are technically compatible and competitive
• Maintains broad knowledge of products offerings for customer
• Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
• Documents customer interactions and transactions in ERP consistently.
• Demonstrates a sincere desire to understand and anticipate the needs of customers
• Promotes product lines represented by CR Laurence, cross sells, value engineering, and exhausts all CRL options to keep order inhouse.
• Participates in educational opportunities to enhance knowledge of Product Group
• Provides customer feedback to Team Leader
• Collaborates with internal teams on customer needs and factors that contribute to customer satisfaction
• Manages requests with use of pricing software/online programs, and research catalogs for product verification.
• Exercise discretion and independent judgment during the business process:
• Qualifying
• Quoting
• Closing
• Converting (Project Managing)
• Demonstrates a closing Ratio greater than 15% on all quotes above $25,000.00
• Shares industry knowledge, understanding, experiences and problem-solving abilities to CRL customers when customers are presented with an issue or concern.
• Offers CRL customers strategic advice on how to grow their business.
• Project manages orders to align our customers critical path with promise date and deliver on the promise
• Serves as an ambassador (customer advocate) between customers and CRL

Qualification Requirements: 

• 2+ years previous customer service experience or equivalent; glass industry preferred
• High School Diploma or equivalent; Associates/Bachelor's Degree preferred
• Ability to read interpret, drawings, and Specifications
• Knowledge of general pricing and margins applied and negotiating skills
• General understanding of glass systems
• Spanish speaking, a plus
• Excellent verbal and written communication skills and the ability to Partner and form Relationships with CRL customers for the benefit of both CRL and our Customers.
• Ability to work independently and prioritize work with deadlines
• Strong time management and organizational skills to successfully multi-task
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
• Ability to take ownership and go above and beyond to service customer needs
• Ability to work overtime if required

What CRL Offers You 

• Highly competitive base pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance  
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion
• Employee Discount 

Hourly: $28.00 - 45.00

We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. 

C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer. 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Sales