Service and Parts Coordinator (Finance)
Company Details
Vancer was formed to create custom maintenance-of-way (MOW) equipment for rail clients. Our employees are the cornerstone of our business and key to ensuring we develop and deliver successful solutions that meet the needs of our railroad customers.
Position Overview
The Service and Parts Coordinator is the first point of contact to our customers. You'll be responsible for effectively and efficiently assisting customers over the phone and in person by identifying customer needs then facilitating parts sales.
If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@vancer.comor 402-891-7555.
Primary Job Duties
- Initiates, processes and closes service repair quotes and work orders utilizing standard jobs for all incoming repairs by obtaining accurate details from customers as to nature of problem. Secures service manager approval, if needed. Converts quote to work order or closes as appropriate.
- Verifies warranty and service contract coverage. Informs customers of any needed services, recalls, DOT inspections due on equipment.
- Ensures orders are accurate, supportable, and match invoices.
- Coordinates inventory stock research and orders parts as needed. Obtains or issues internal purchase orders from customers when necessary.
- Communicates to internal and external customers in a timely manner to keep them abreast of work being done, projected timeframe for timely completion and follows up with customers after the repairs have been completed to ensure customer needs have been met.
- Assists customers via phone or walk-in by correctly locating needed parts using various parts database systems in a timely and efficient manner to help minimize customer downtime.
- Locates and purchases equipment parts from outside vendors on behalf of the customer. Reviews, codes, and submits outside vendor invoices to Accounting.
- Assists shop technicians and sales staff with ordering and researching parts/service issues with machines and attachments, and locating/tracking parts using in-house software, such as SIS, and other programs.
- Investigates, documents, and manages customer complaints in a professional, diplomatic, and objective manner, ensuring timely resolution according to company guidelines.
- Assists in processing (pulling, tagging, and shipping) returned parts to the vendor, including inspecting remanufactured and warranty parts.
About Vancer
Benefits
- Medical (and FSA/HSAplans), Dental, and Vision Insurance
- Paid Vacation and Holidays
- Company-paid Basic Life Insurance
- Supplemental Term Life Insurance
- 401(k) with Profit Sharing
- Tuition Reimbursement and In-house Training Dept.
- Paid Military Leave
- Short and Long-Term Disability
- Safety Glasses and Boot Program
Built in Nebraska, Vancer was founded to engineer, build, and distribute quality, innovative and safe maintenance-of-way (MOW) equipment for the railroad industry. By working closely with Class I railroads, Vancer has developed and supplied high quality, MOW solutions that help maintain thousands of miles of track each year. At Vancer, we take great pride in keeping our finger on the pulse of the rail industry. We listen. We learn. And we are committed to finding successful solutions for our railroad customers for many years to come.
Vancer is an equal opportunity employer and affords equal opportunity to all applicants for all positions. Vancer shall abide by the requirements of 41 CFR ยงยง 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
