IT Delivery Manager - POS Support (Information Technology)
Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix's Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers.
Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.
Join Publix Technology - Where Innovation Meets Impact
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.
Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership.
Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs - build the future of technology for Publix.
Join the POS Support and Release Management team! As a Support Manager, you'll lead efforts to ensure the stability and performance of our Point of Sale (POS) systems across the enterprise. You'll collaborate with development, QA, infrastructure, and vendor teams to resolve issues, implement enhancements, and drive automation that improves efficiency and consistency. This role also includes managing release activities, support governance, and team operations, while fostering a collaborative and high-performing environment. Your leadership will help align support processes with business expectations and deliver reliable service to our stores.
Responsibilities:
- Provide third-level support for Point of Sale (POS) applications, ensuring timely resolution of complex issues
- Monitor production environment to maintain system efficiency, accuracy, and stability
- Lead 24/7 on-call support coverage for all POS systems, coordinating rapid response to critical incidents
- Collaborate with development, QA, infrastructure, and vendor teams to implement fixes and enhancements in production.
- Identify and implement automation solutions to proactively detect and resolve production issues.
- Manage release activities, including certification, overnight deployments, and code rollups.
- Oversee support governance, ensuring defect resolution, readiness procedures, and escalation protocols are followed.
- Develop and maintain support tools for gathering production metrics and diagnostics.
- Perform human resource management duties, including hiring, training, performance reviews, and career development.
- Foster strong relationships with business customers and IS managers to align support processes with service expectations.
- Bachelor's degree in Computer Science, Business, or a related analytical field or equivalent work experience
- Minimum of 8 years of IT experience, including support, development, implementation, and maintenance of large-scale integrated solutions
- Minimum of 5 years leadership experience in which one or more of the following occurred:
- Demonstrated leadership in IT project management and support of existing systems; experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives.
- Successfully developed and implemented or supported applications in new computing architecture environments, using new and emerging technologies.
- Demonstrated ability to manage multidiscipline, high performance work teams.
- Developed efficient and effective solutions to diverse and complex business problems.
- Minimum of 3 years' experience developing and supporting high volume, mission-critical applications using .NET (C#) or Angular and SQL Server running in either a Windows or Linux environment.
- Minimum of 3 years' experience working with modern software and system architecture including Azure, APIs, and microservices.
- Strong analytical, problem-solving, and conceptual skills.
- Ability to make sound decisions and solve complex business and technical issues.
- Ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment.
- Experience with human resource management, including knowledge of team dynamics, team building concepts, and human resource policies.
- Basic knowledge of financial management and budgeting.
- High degree of confidentiality, maturity, self-motivation, commitment, and integrity.
- Demonstrated enthusiasm, initiative, and pride in work and commitment to Publix and our Mission.
- 10+ years of IT experience, including development, maintenance, or support of large-scale integrated solutions.
- 5+ years of experience working with Azure or cloud-based technologies.
- 5+ years of experience with developing and supporting high volume, mission-critical applications using .NET (C#), Angular, and SQL Server running in either a Windows or Linux environment.
- Experience supporting large scale applications within a 24/7 environment.
- Experience with modern software and system architecture including Azure, APIs, and microservices.
- Experience identifying and implementing automation solutions to proactively detect and resolve production issues.
- Experience automating team processes and workflows to improve efficiency, consistency, and reduce operational overhead.
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits - Jobs (publix.com)
