AR Collections Specialist - Maryland (Administrative)

The AR Collections Specialist will be in charge of maintaining a multimillion-dollaraging portfolio of 500-700 existing customers. This position will report to the Accounts Receivable Manager and will play a critical role in supporting the daily operations of the AR department.
Responsibilities will include but are not limited to:

Managing 500-700 assigned accounts, low to high dollars.Maintain high volume of daily collection calls and e-mail communications with customer base.Arranging for debt repayment or establishing repayment schedules based on customers financial situations.Constantly following up with customers to ensure a quick and easy repayment process.Reconcile unapplied customer paymentsMaintain and resolve customer balances on credit holdReport on aged balances to management monthly.Resolving unpaid balances, advising customer of necessary action steps and useful strategies for repayment.Maintaining an updated financial status report for assigned accounts.Reviewing the terms of sales, service and/or credit contracts with customers.Performing various administrative functions for assigned accounts, such as recording address changes, sorting, filing and answering correspondence.Locating and monitoring overdue accounts, using aging report and an automated system.

What were looking for

MUST HAVE: 3-5 years experience making high volume collection calls, in a fast-paced environment.Experience managing an abundant aging report of at least 500 accounts.Great energy and can-do attitude.Creative problem solver with great customer service skills.Strong proficiency in Microsoft Excel, & Word.Proficiency in MS Dynamics 365 or a comparable ERP system.Possess a high sense of urgency and be detail oriented.In lieu of a bachelors degree, a minimum of 2 years of equivalent work experience required.

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