Stringer, PT On Call (Administrative)

The Stringer, Pro Shop will ensure that IMG Academy Tennis supplies has the latest custom stringing expertise while also meeting the demands of the customer.

Position Responsibilities

• Provide proper support to custom fit each individual student's Tennis needs
• Stay up-to-date on all the latest stringing technology
• Familiar with all type of string, string patterns, and racquets.
• Works with manufacturers on having the latest equipment
• Greet all customers, rings sales on register, give correct change and sales receipt and bag merchandise.
• Work daily alongside today's top professionals and junior players
• Maintain floor standards, customer service standards and utilizes selling skills.
• Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
• Assist in developing floor standards, visual merchandising, customer service standards, and sales techniques.
• Provide excellent service consistent with the academy's core service standards and brand attributes.
• Maintain a clean and organized selling area, replenishes stock as needed.
• Follow cash handling procedures (including counting cash, checks, charges, etc. and completing settlement forms).
• Suggest items and quantities for re-order.
• Ability to assist with inventory and receiving product
• Adhering to all company policies, procedures and business ethic codes
• Other duties as assigned

Knowledge, Skills and Abilities

• A strong basic understanding of all tennis related retail products required
• Ability to string/service large quantity of racquets daily
• History of working in a tennis specific environment
• Retail cash handling experience
• Excellent customer service skills
• Strong interpersonal skills to deal with business contacts
• Professional appearance and demeanor
• Effective communication skills, both written and oral
• Desire to work collaboratively with colleagues
• Excellent written and verbal communication skills

Preferred Skill

• Multi-lingual
• USRSA; Certified Stringer (CS)
• Master Racquet Technician (MRT)

Physical Demands and Work Environment

• Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
• Ability to stand for long hours
• Should be able to handle outdoor temperatures for a reasonable period of time.
• Must be able to move around campus which includes gym, turf, fields, etc.
• Ability to work flexible hours to include nights, weekends and holidays is required

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