Site Manager - Mountain View (Personal Services)

WELCOME TO YOUR NEW CAREER! OPPORTUNITIES AVAILABLE IN
Mountain View, CA

METRO ONE LOSS PREVENTION GROUP
A TOP 10 NATIONAL SECURITY FIRM

JOIN THE TEAM! It is the best time to become a Metro One Security Team Member who will be the representative and work for our clients in the corporate security division.
We are a rapidly growing organization transforming the security industry and we need talented, committed, and determined individuals to help us carry out our mission. Our environment is dynamic, committed to "dedicated service delivery" to our clients and a "best in class" employee experience for our thousands of security officers.

WHAT WE OFFER:

Be part of a dynamic environment for clients.
Be part of a growing company.
Weekly Pay!
Paid Time Off!
Competitive Benefits
Competitive pay in the industry
Uniforms/ attire provided.
Flexible Schedules
Comprehensive classroom and hands-on training.
Growth opportunities.
Referral rewards program

We are Hiring a Site Manager for its rapidly expanding Security Division. The Site Security Manager is a salaried position, and officers and shift supervisors assigned to this location report to this position.

RESPONSIBILITIES:

Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

QUALIFICATIONS:

Previous Contract Security, facilities management, military or law enforcement experience
At least four (4) years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communications skills
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
Four (4) year degree in Criminal Justice, Business Administration or related field is preferred not required.

SKILLS & COMPETENCIES:

Observation and Attention to Detail: Ability to remain vigilant and capture relevant details for reporting.
Communication Skills: Clear verbal and written communication skills during interactions and reporting.
Physical Fitness: Ability to patrol large areas, stand for long periods and quickly report emergencies and threats.
Conflict Resolution: De-escalate tense situations calmly and effectively.
Technical Skills: Ability to operate security equipment and systems to effectively complete daily tasks.
Customer Service Oriented: Friendly and approachable demeanor to assist the client, client employees, visitors and vendors while maintaining a professional security presence.

If you want a real career and not just a JOB, where you are part of a dynamic growing organization, check us out and APPLY NOW! We can't wait to meet you!
PPO #119962
Metro One LPSG is an Equal Opportunity Employer.