Customer Account Specialist (Finance)

Location: Harrisonburg, VA
Work Hours: Days with overtime as needed
Starting Rate: Based on experience

As a Customer Account Specialist, you'll play a key role in supporting small to mid-sized customer accounts by coordinating the production and delivery of printed materials that inform, inspire, and entertain.
What You'll Do

• Accurately enter and update customer orders in our manufacturing and fulfillment systems
• Monitor production schedules and proactively share updates with customers
• Track due dates, manage schedules, and follow up on order components
• Assemble billing documentation and maintain job logs for accuracy
• Communicate with both internal teams and customers to ensure smooth project flow
• Collaborate with peers and leadership to support customer satisfaction and on-time delivery

What You'll Bring

• Associate degree or equivalent experience preferred
• 0-2 years of experience in customer service, administrative support, or production coordination
• Familiarity with business software and communication tools
• Detail-oriented with strong organizational skills
• Willingness to learn and apply processes in a fast-paced, deadline-driven environment
• A team-first mindset and professional, positive communication style