Lead Maintenance Technician (Maintenance)

Key Responsibilities:
Complete maintenance tasks and projects, traveling between multiple worksites each day.Act as the first point of contact for technicians in the field when they need guidance or help with troubleshooting. Support other maintenance technicians by offering expert help in diagnosing and resolving more complex than usual repair jobs.Partner with the Operations Mangers to share field insights and suggest process improvements. Ensure that repairs and work orders are completed to company quality standards.Assist with high priority and/or sensitive maintenance calls involving guest and homeowners when needed.Provide professional, courteous in-person support to guests and homeowners when needed.Participate in rotating on-call schedule for after-hours or emergency maintenance issues.Respond quickly and safely to urgent situations, ensuring minimal disruption to guests.Respond to guest issues (assigned work order) regarding maintenance as needed including but not limited to: Appliance troubleshooting, Cable/Wifi troubleshooting, basic HVAC repair, Light plumbing, basic electrical knowledge, paint, clean, and troubleshoot repairs inside homes, drywall and basic carpentry skills.Coordinate tasks with third-party service providers.Evaluate the condition of the vacation rental homes.Attend all mandatory and meetings.Must be able to work nights, holidays and weekends depending on season and occupancy levels.