Technical Support Specialist (Finance)

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary
We are actively seeking a Technical Support Specialist to provide comprehensive IT support across both Tier 1 and Tier 2 levels within our Information Technology department. This integral role is responsible for maintaining our IT infrastructure, ensuring seamless operations at our outpatient healthcare clinics, and delivering exceptional customer service. A blend of technical skill, customer service acumen, and commitment to healthcare support is essential. The role is dynamic, requiring up to 35% regional travel to support our network of clinics. Experience with Fortinet, DialPad, Rightfax, Intune, and iPads & Mobile Device Management is considered a significant advantage.

Major Duties and Responsibilities

Provide first-level support, acting as the initial point of contact for IT-related queries, and efficiently resolving user issues.
Handle escalated issues by directing them to appropriate resources or managing them as part of Tier 2 support responsibilities.
Perform on-site visits to outpatient healthcare clinics to troubleshoot and resolve complex technical issues, ensuring continuous IT operations.
Install, configure, and troubleshoot various end-user hardware, software, network devices, and peripherals.
Use diagnostic tools for network connectivity issue troubleshooting, manage IT inventory, and monitor software licenses.
Manage, route, and redirect problems to the right resources, update customer data, and generate activity reports.
Assist users through problem-solving processes, ensure issue resolution, and gather feedback.
Provide exceptional customer service, exceed expectations, and document interactions to help enhance processes.
Train clinic staff on IT protocols, problem resolution, and the use of IT tools and systems.
Continuously improve knowledge of help desk procedures, products, and technology trends.
Assist in the implementation of new technologies and systems, maintain IT documentation, and adhere to SOPs.
All other duties assigned within the scope of the department.

What We Offer

Comprehensive Health Benefits (Medical, Dental, and Vision)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short & Long Term Disability
Holidays & Paid Time Off (PTO)
Employee Assistance Program (EAP)
Retirement Contribution Program - 401(K) Match