Digital Intake Coordinator (Finance)

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

Reporting to the Director of Digital Concierge, the Digital Intake Coordinator is responsible for providing administrative support for the day-to-day operations of the Digital Concierge Unit, an extension of the Member Experience Department.

Job Duties/Responsibilities:

• Sorts, date stamps, scans, and tracks all incoming mail, faxes, including via other omni channels (e.g., SMS, portal, email, etc.,) in a timely manner.
• Documents and assigns new Direct Member Reimbursement requests for case management into the plan's CRM platform.
• Assists with the coordination and proper intake of Digital Concierge requests via multiple sources.
• Documents and assigns new Digital Concierge requests for case management into the plan's CRM platform.
• Maintains digital filing in an organized manner, limiting access to those authorized.
• Assists with follow up calls to members, providers, and vendors for supplemental information (i.e., medical records, invoices, etc.,) as needed to appropriate parties.
• Assists with providing daily, weekly, and monthly departmental inventory status reports to management.
• Provides clerical support with fulfillment of member mailing notices.
• Maintains confidentiality and upholds standards for privacy and security of sensitive member information.
• Maintains a positive, courteous, and professional relationship with members, AHC staff, and providers.
• Other duties as assigned.

Job Requirements:

Experience:

Required: 1-2 years of administrative experience, specifically in an office setting.

Preferred: 1-2 years of previous medical front office experience

Education:

Required: High School Diploma or GED.

Specialized Skills:

Required:

• Microsoft Office Suite; Outlook, Excel, Word, PowerPoint
• Computer and Typing skills - 40 wpm

• Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
• Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; ability to write routine reports and correspondence.
• Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly
• Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving.
• Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range: $41,600.00 - $57,600.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/ . If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email careers@ahcusa.com .