School Based Long Term Services & Supports Care Coordinator (Full Time, Hybrid, Durham County, North Carolina Based) (Personal Services)
The School-Based Long-Term Services & Supports Care Coordinator provides comprehensive care coordination and monitoring in collaboration with the public school system and Special Education Department to provide guidance and planning for students who are identified as needing support with the I/DD eligibility process, Innovations consumers, and consumers transitioning to or from placement at crisis facilities.
This is a full-time hybrid opportunity. The selected candidate must be available to report onsite to the Alliance Office (Morrisville, North Carolina) if needed to attend business meetings. They will also be expected to travel throughout the Durham County area to serve Alliance members as needed.
Responsibilities and Duties
Provide Care Coordination
- Ensure clinical assessments of individuals in identified Special Needs Populations are completed in order to identify needs for treatment or monitoring
- Identify gaps in services and intervene to assure that the individual receives appropriate care
- Measure results of intervention and treatment, including reduction in high-risk events and inappropriate service utilization
- Ensure services for the individual are coordinated across the MCO and with other systems, including primary care
- Provide clinical discharge planning assistance to local hospitals and track individuals discharged from state and local hospitals to ensure they follow up with aftercare services and receive needed assistance to prevent further hospitalizations
- Ensure individuals identified as special needs enrollees (that have treatment needs or need regular monitoring) have a behavioral health clinical home and a medical home
- Ensure person-centered plans (PCP) are developed by a behavioral health clinical home or, if necessary, by the Care Coordinator to meet urgent needs and to access care for individuals
- Verify services are delivered as outlined in the person-centered plan and address any deviations in service
- Respond to an individual's planned movement outside the MCO geographic area to ensure changes in their Medicaid County of eligibility are addressed prior to any loss of service
- Monitor documentation to ensure issues/errors are resolved as quickly as possible
- Ensure all clinical documentation (e.g., goals, plans, progress notes, etc.) meet state, agency, and Medicaid requirements
- Maintain medical record compliance/quality, as demonstrated by ≥95% compliance on Qualitative Record Reviews
Collaborate and Share Information with Internal and External Stakeholders
- Serve as a collaborative partner in identifying system barriers through work with community stakeholders
- Work in partnership with other Partner departments to address identified needs within the catchment area (i.e. System of Care)
- Develop relationships with community partners to support the population
Travel
- Travel between Alliance offices, attending meetings on behalf of Alliance, participating in Alliance sponsored events, etc. may be required
- Travel to meet with members, providers, stakeholders, attend court hearings, etc., is required
Minimum Requirements
Education & Experience
Bachelor's degree from an accredited college or university in a human service field and two (2) years of full-time, post-bachelor's degree accumulated I/DD experience with the population served
OR
Bachelor's degree from an accredited college or university in a non-human service field and four (4) years of full-time, post-bachelor's degree accumulated I/DD experience with the population served
Knowledge, Skills, & Abilities
- Exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt independent decisions based upon relevant facts
- Problem-solving and conflict resolution skills
- Knowledge of behavioral health and intellectual/developmental disabilities
- Knowledge of the purpose and functions of the Department of Social Services, Department of Public Safety, Department of Probation, and the Administrative Office of the Courts
- Skilled at shifting between macro- and micro-level planning, maintaining both the big picture and seeing that the details are covered
- Skilled in Microsoft Office programs
- Detail-oriented with ability to organize multiple tasks and priorities and to effectively manage projects from start to finish
Employment for this position is contingent upon a satisfactory background and MVR (Motor Vehicle Registration) check, which will be performed after acceptance of an offer of employment and prior to the employee's start date.
Salary Range
$25.75 to $33.48/Hourly
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
- Medical, Dental, Vision, Life, Long and Short Term Disability
- Generous retirement savings plan
- Flexible work schedules including hybrid/remote options
- Paid time off including vacation, sick leave, holiday, management leave
- Dress flexibility
Education
Required- Bachelors or better in Human Services
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
