ServiceNow Platform Architect (Finance)

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Position Summary
The ServiceNow Platform Architect is responsible for the overall technical vision, architecture, and integrity of our ServiceNow platform. This role will work closely with IT leadership, business stakeholders, and development teams to ensure our ServiceNow instance is reliable, secure, scalable, and aligned with business objectives. You will set technical standards, lead platform governance, and design solutions that meet complex business requirements while maintaining compliance with industry regulations.

Key Responsibilities

• Define and maintain the ServiceNow platform architecture, ensuring alignment with enterprise standards and business goals.
• Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, IRM, HRSD, and custom applications.
• Serve as the primary technical authority for ServiceNow integrations, data flows, and automation across the organization.
• Develop and enforce platform governance, best practices, and standards for development, testing, deployment, and operations.
• Provide architectural guidance to internal teams and third-party partners, ensuring solutions are scalable, secure, and high performing.
• Evaluate and implement new ServiceNow features, capabilities, and upgrades, staying current with platform innovations and industry trends.
• Partner with InfoSec, risk, and compliance teams to ensure platform and data security, privacy, and regulatory compliance.
• Mentor and provide technical leadership to ServiceNow administrators, developers, and business analysts.
• Troubleshoot complex platform issues and ensure a high level of reliability and user satisfaction.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 7+ years of IT experience, with at least 3 years as a ServiceNow Architect in an enterprise environment.
• Proven expertise with ServiceNow platform architecture, modules, and integrations (REST/SOAP APIs, MID Servers, etc.).
• Experience in a regulated industry (financial services, banking, insurance, etc.) and understanding of related compliance requirements.
• Strong understanding of ITIL/ITSM principles and enterprise IT processes.
• Solid knowledge of data security, privacy, and regulatory standards relevant to financial services.
• Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
• ServiceNow Certified System Administrator (CSA) required; additional ServiceNow certifications (CIS, CAD, CTA) strongly preferred.

Salary Range:
$137,400 - 233,600 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.