Partner Success Consultant (Personal Services)

As a Partner Success Consultant your focus will be to drive business by converting prospective clients into customers, maintain relationships of existing partner schools, and develop client/partner referrals. This role will require you to actively engage with prospective customers and our partnering organizations, school districts and schools at all levels to help them leverage our solutions for tackling their most challenging student and educator growth needs.  You will lead prospects through the sales cycle and manage new partners through the implementation and onboarding process by consulting with them to formulate achievable rollout goals and then actively track progress with them over time as they realize the value of our solutions.  You will follow a similar process with partners that are one or more years into their journey with us as well.  Along the way you will work with and coordinate a team to deliver training and other services needed to meet partner and product line goals, and you will continue to meet periodically with partner leadership teams to evaluate adoption, usage and adjust or set new goals to ensure annual renewals and additional upsell opportunities.  There will be times you will be asked to step up to conduct training if needed.

Our solutions frequently require multiyear plans for partners to realize the full value of the solution and partner needs are constantly changing and evolving.  Your willingness to be innovative and think outside of the box to solve partner challenges is encouraged. Your continued guidance in this process will make you an invaluable, trusted member of the partner's strategic planning team, which is an incredibly rewarding experience, especially when the result his helping the partner close achievement gaps and improve student learning.   

As a member of our Partner Success and Sales team, you will lead efforts to identify trends in changing prospect and partner needs and determine tasks and projects needed to evolve our products and services to meet those needs, which is integral to continuously improving our customer/partner experience. You will also collaborate with other product line leaders and senior leadership to find synergies across product lines and ensure continuous growth in the value of the services we provide our partners.

What your impact will be:

• Manage/lead the onboarding of new partner districts and schools, and a portfolio of existing partners, and oversee their multiyear realization of the value of our solutions through periodic check-in meetings and goal reviews.
• Coordinate the scheduling, delivery and tracking of assigned product line services needed to fulfil partner project and other service needs.  
• Lead a cross-functional product line customer experience team in regularly reviewing usage and support information to identify trends, implement product and service changes and identify monthly call-to-action themes that will drive increased user adoption and renewals.
• Deliver, and when needed create, value-added training content, product usage webinars, documentation, knowledgebase content and how-to videos on the use of Harris Education Solution products.
• Collaborate with team members to create new billable services that solve partner needs.
• Oversee the renewal and payment process for the assigned portfolio and work with the Renewal team to ensure assigned partners receive budgeting information reflecting their contracts and any new services needed to accomplish their goals.
• Maintain knowledge of assigned products and upgrades and awareness of product development changes in related Harris Education Solutions products that may be needed to fulfil the needs of assigned partners. 
• Ensuring sales (quota) and renewal of metrics (retention) are exceeded and well documented.
• Attend and present at external customer meetings, conferences, tradeshows, and internal company functions, to aid business development.
• Mastering the product portfolio to articulate value via software demonstration and proposals, ensuring that solutions and services are aligned to client needs.
• Generating new business and fostering upsell and cross sell opportunities with current partners and prospects.
• When needed assist with application support resolution and training. 
• Job requires employee to work remotely with a flexible schedule.
• Occasional overtime is expected and up to 50% local travel, when permissible, is expected within the assigned region to meet partner service needs. 

 

Skills and Traits expected under this job:

• Commitment to developing excellent partner relationships.
• High degree of comfort and confidence presenting and communicating with educators and educational leaders.
• Ability to learn, demonstrate and deliver training on software applications in person and remotely. 
• Demonstrated leadership in guiding teams by using data to identify challenges and trends, recommending options for solutions, building consensus around priorities and implementing positive changes.
• Excellent listening, oral and written communication skills.
• Highly developed organizational and time management skills with excellent follow-up skills.
• Ability to learn quickly and adapt to rapidly changing partner and business needs.
• Growth mindset with an emphasis on embracing change and forward thinking.
• Results driven professional with the ability to work well with others and deliver under pressure in a fast-paced environment.
• Proven track record of meeting or exceeding sales quota and developing and managing a consistent sales pipeline.
• History of strong prospecting skills and ability to drive new business.
• History of using CRM and other management programs to record communications and interactions with partners and prospects.
• Creative problem solver, able to quickly resolve issues and negotiate any challenges that occur with customers.
• Fluency in Microsoft Outlook, Word, Excel and PowerPoint