Clinical Director - Provider Practices (Finance)
Under the general supervision of the Sr. Director of Provider and Specialty Services, is responsible for leading the clinical staff to the optimal performance of patient care in conjunction with the PPLT- Provider Practice Leadership Team to ensure efficient, effective, safe and comprehensive patient care delivery.
Clinical Management
• Satisfactorily performs all duties of an Office Nurse or Paramedic as specified in the applicable job description and in accordance with licensure if needed.
• Conducts competency validation processes for all clinical staff in the practices.
• Advocates and demonstrates policy compliance, accurate clinical workflows, documentation, and excellent patient experience.
• Implements, recommends, and monitors clinical office workflows to ensure the highest level of patient care.
• Recommends and/or implements practice policies, objectives, and procedures. Fosters accountability by providing direct feedback to clinical staff members to ensure adherence to policies, procedures, and best practice work flows.
• Acts as an advisor to all stakeholders on clinical matters within the practices.
• Serves as the vaccine manager.
• Responsible for clinical oversight of all BLS, PALS and ALS programs.
• Responsible for addressing unresolved patient complaints not resolved by the Practice Coordinator, Practice Supervisor, or Practice Manager.
• In collaboration with the Practice Directors, coordinator patient transfers
Supply, Equipment and Medication Coordination
• Provides input to the appropriate key stakeholders on appropriate clinical supplies and equipment as necessary.
• Collaborates with PPLT and Human Resources on remote worker equipment needs to optimize efficiency, productivity, and patient centered work completion.
• Leads the efforts to educate and train practices staff on medication related policies and procedures, including but not limited to the sample prescription, medication refill, INR, opioid contracts, and vaccinations.
• Works in collaboration with key stakeholders when appropriate, to expand the list of medications that can be administered in the practice setting
Quality Improvement, Regulatory Compliance & Customer Service
• Advocates and demonstrates the highest level of customer service to both internal and external customers.
• Leads the efforts to educate and train practices staff on mandated regulatory compliance.
• Works with the appropriate key personnel in resolving patients' clinical issues in a timely, professional, and kind manner
• Strategizes with key stakeholders about patient outcomes, quality improvement opportunities and solutions, and assists with implementation of needed changes.
Human Resources
• Motivates staff in an encouraging manner toward a higher level of performance. Creates a positive and team oriented environment for all staff in which employees feel a sense of belonging.
• Recognizes opportunities for staff development and addresses these opportunities in collaboration with the appropriate individuals and stakeholders.
• Ensures cross-training of staff and optimizes staff performance via hands-on training and education. Develops clinical staff by direct teaching, coaching, and guidance. Seeks to ensure staff have adequate training and tools to provide the desired level of service and quality.
• Assists with primary care operational functions when the Director of Primary Care Operations is unavailable.
• Monitors and collaborates on clinical staffing needs in the primary and specialty care practices to ensure the highest level of patient care. Including temporary clinical needs and recruitment.
• Responsible for the Clinical float program in all aspects, including but not limited to, selection of personnel, scheduling, management, feedback and performance.
• Responsible for oversight of the chart preparation specialist program and new patient intake in all aspects as described above, and ensures optimal chart integrity for successful Provider appointments.
• Oversees recruitment and onboarding for the Chart Prep and New Patient intake teams.
• In collaboration with the Director of Primary Care Operations and Practice coordinators/Managers participates in recruitment of new clinical staff
• Collaborates with Practice coordinators and Managers providing feedback and coaching opportunities for clinical staff throughout the year and during annual performance evaluations.
• Partners with the Director of Primary Care Operations in recruitment strategy, and retention plans for clinical employees.
Leadership Capabilities
• Budget management: prepares department budget
• Decisiveness: displays an appropriate bias for action, mindful problem definition and calculated risks, determines when data is sufficient for decision-making and moves forward, seeks "win-win" outcomes
• Leading others: has a plan and clear expectations. Involves and delegates appropriately. Holds associates accountable and confronts problem behavior or unsatisfactory performance promptly and fairly. Assures that recognition and rewards are linked to quality actions
• Managing relationships: maintains constructive "key stakeholder" relationships; confronts issues without alienating others; uses collegial approach, and positive personal influence to achieve cooperation
• Operational plan: demonstrates knowledge and skills necessary to develop and implement operational plan
• Results-oriented: demonstrates perseverance and focus in the face of obstacles; takes responsibility and moves forward; is timely and comprehensive in follow-through and achievement
• Style flexibility: can be both firm and compassionate; can lead and let others lead; is self-confident, but demonstrates appropriate humility; aware of personal impact and effectively adapts to different circumstances
• Completes all annual evaluations on or before the due date
Organizational Expectations:
• Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift
• HIPAA: facilitates to maintain patient confidentiality
• Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect
• Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.
• Safety: Practices workplace safety daily
Employee Engagement:
• Actively participates in all hospital Service Excellence initiatives and trainings
• Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes
• Completes all required annual education on or before the due date
Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.
• Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers
• Ability to effectively manage considerable mental stress
• Ability to express or exchange ideas by means of the spoken word
• Ability to receive detailed information through oral communication
• Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner
• Familiarity with computer and other business machines
Qualifications:
Education: Graduate of an accredited nursing program (RN or LPN)
Experience: Prior supervisory experience and two years in the medical setting preferred.
License and Certification: BLS (Basic Life Support) certification required, active NH nursing license
