Billing Customer Team Specialist (Finance)

JOB DESCRIPTION

• Assist team improvement of higher level of quality on work processed and/or phone calls based on Quality results
• Perform quality evaluations as assigned, and propose/implement solutions to address quality trends
• Handle reports and transactions as assigned, ensuring work stays within timeliness standards
• Assist team to meet department goal by monitoring activity and taking proactive steps to promote adequate phone coverage including taking calls, assisting with department needs, projects, processing emails and identifying efficiencies.
• Maintain performance standards within a fast-paced environment
• Support other teams as a subject matter expert and team resource.
• Collaborate with Team Specialists and other departments to provide full support to internal/external customers
• Create, Develop, and Facilitate training and make recommendations to improve productivity.
• Manage assigned work and projects to meet due dates and deadlines
• Provide training and coaching to team members and identify opportunities for growth and development to improve productivity and quality
• Assist and manage escalated calls, coach staff to improve customer experience, identify process improvements.
• Demonstrate a supportive, positive attitude while in the workplace
• Assume ownership and responsibility for customer (internal/external) billing correspondence, complaints, and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome
• Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards Utilize well developed understanding of product & underwriting guidelines
• Gather, organize, and analyze reports/information to assist Processing department and Underwriter to determine next steps
• As business priorities change, support other teams and process transactions as needed
• Provide direction and guidance on service issues, problem resolution and general technical guidance
• Gather, organize, and demonstrate the ability to analyze specified information and reports to make appropriate decisions in solving problems.
• Multi-task in a fluid environment; Navigate multiple systems and applications to research, analyze and resolve customer inquiries
• Continue to handle phone/email transactions.

QUALIFICATIONS

• 2+

  ABOUT US

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.