Coordinator, Community Outreach (Administrative)

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Time Type:

Full time

Department:

WIC

All Locations:

250 Sumner Street

Position Summary:

The Community Coordinator ensures that a wide range of outreach activities/collaboration with health and human service agencies and community agencies are conducted. Develops and maintains community liaison; builds and maintains coordinated referral network and collaborative, working relationships between community agencies and organizations and East Boston WIC.

Key Responsibilities:

Outreach & Networking:

• Complete a minimum of 60 activities per quarter.
• Continuously make efforts to contact new groups and organizations, and provide existing organizations with updated eligibility information.
• Visit and follow up with contacts regularly.
• Develop and maintain community liaison relationships with health and human services providers and advocacy organizations within the local service area.
• Build an active, coordinated referral network and foster a collaborative working relationship between community agencies, groups, and the WIC program.
• Provide WIC program education and outreach materials to local agencies and advocacy groups.
• Represent WIC at community health fairs, workshops, and other public forums.

Administrative Tasks:

• Submit weekly schedule of planned activities.
• Update resource bulletin board with current information.
• Collaborate with care coordinators at NeighborHealth and agency partners.
• Maintain the Massachusetts WIC Community Network Database with community contacts made and outreach activities conducted within the service area.
• Enter activities in the database monthly and document details in the ‘Comment Section'.

Quality & Customer Service:

• Ensure a well-rounded variety of outreach activities, including provider visits, presentations, informal sessions to highlight WIC, health fairs, events, material drop-offs, and meeting attendance.
• Interact with patients and other staff in a professional and respectful manner, reflecting the needs and concerns of individuals.
• Consistently provide excellent customer service, making patients feel welcome and valued.

Qualifications:

Education:

• Minimum: High School Diploma.
• Associate's Degree preferred.

Experience:

• 2 years of experience in community work or health and human services is desirable.
• Knowledge of the community and neighborhoods served by EBNHC is a plus.

Skills/Abilities:

• Excellent customer service and interpersonal skills.
• Bilingual/bicultural candidates are strongly preferred.
• Ability to work independently and reliably in a fast-paced environment is strongly preferred.
• Exceptional organizational skills.
• Sensitivity to the needs of the participant population.
• A well-organized, systematic approach to work.
• Excellent communication skills.
• Availability to work a flexible schedule, including weekends and evenings, is essential.

Compensation:

• $21.51/hr to $32.26/hr, based on experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.