Customer Fulfillment Administrator (Administrative)
The Customer Fulfillment Administrator plays a key role in ensuring accurate order details, scheduling, and proactive communication across internal teams and external customers. This position acts as the central liaison for order-scheduling activities, ensuring all customer needs are met with high speed, accuracy, and professionalism.
KEY RESPONSIBILITIES and TASKS:
- Coordinate and manage customer orders from approval to delivery, ensuring alignment with production schedules and inventory availability.
- Communicate regularly with customers regarding project approvals, site status, shipping updates, freight costs, and any delays or issues.
- Adjust delivery timelines in collaboration with production and logistics teams to meet customer requirements.
- Monitor and resolve fulfillment issues such as backorders, past due orders, cancellations, or incorrect shipments.
- Use ERP/MRP systems to track order progress, perform data entry, and ensure accurate documentation.
- Liaise with supply chain, sales, and operations departments to fulfill orders efficiently and on time.
- Manage shared departmental email inbox to respond to inquiries and process customer requests promptly.
- Generate order-related reports and participate in meetings to improve customer experience and operational flow.
- Create work orders for the production facilities in Dynamics AX.
- Perform order transfers in Dynamics AX to level load production across the facilities.
- Manage and process all change order requests from internal and external sources.
- Back-up team members in their tasks.
- Projects as assigned.
EDUCATION/EXPERIENCE:
- Associate's degree in Business, Supply Chain, or related field; or equivalent work experience.
- 2+ years in order processing, scheduling, or customer support within a manufacturing or logistics environment.
- High level of technical problem-solving skills required
SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:
- Strong ERP system experience (e.g., Dynamics AX, SAP) and proficiency in Microsoft Office, especially Excel.
- Exceptional customer service and communication skills required both verbal and written
- Highly detail-oriented, with strong organizational and multitasking abilities.
- Demonstrated ability to be self-directed and an independent problem solver
- Proven ability to manage time effectively in a fast-paced, high-volume setting.
- Ability to expand work hours to meet deadlines and workload fluctuations
PHYSICAL EFFORT:
- Ability to sit, stand, walk intermittently for 8 hours
- Ability to work on a PC as required
