Technical and Process Trainer (Finance)
Company
Federal Reserve Bank of RichmondFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services, and the FedNow® Service. In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization. The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024. Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.
We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.
About the Opportunity:
The FedCash Services function has an immediate opening for two Technical & Process Trainers at either the Intermediate or Senior level that supports the delivery of technical training to cash operations staff on the high-speed currency processing system, reporting to the Manager of FedCash Services Training.
This role will support the Next Generation Currency Processing Equipment (NextGen) Program. The NextGen Program is a multi-year effort to replace the Federal Reserve's fleet of high-speed currency processing machines. The program will design, develop, and deploy a new fleet of currency processing machines and currency sensors that will bring the latest technology to the Federal Reserve's 28 currency processing locations.
What You Will Do:
As the Technical & Process Trainer, you will be responsible for collaborating with peers and subject matter experts to design, develop, and maintain training offerings, including but not limited to classroom facilitation, eLearning design and development, virtual training, technical documentation, web support, customer service, and custom training solutions.
At the Intermediate level, you would be expected to create training materials with some assistance from peers, possess working knowledge base of cash operations environment, serve as a contributor to cross-functional teams, and display strong communication skills.
At the Senior level, you would be expected to lead the planning, development, and delivery of complex training, create training materials independently, possess advanced knowledge base of cash operations environment, serve as a key participant for cross-functional teams and display excellent communication skills.
Responsibilities:
Design, develop, maintain, and deliver specialized training courses and curriculum on high-speed currency processing equipment and operational practices to Cash Operations personnel.
Facilitate training for designated customer groups with the ability to deliver, project and motivate trainees through effective training methodologies.
Produce results while working independently or as a member of a team in the development of training materials; accepting directions and constructive feedback; establishing and maintaining positive professional relationships; communicating effectively and working cooperatively with customers, peers, vendors, supervisors and technical subject matter experts to ensure accuracy of learning materials.
Participate in learning needs assessments and develop plans and curricula to meet needs; ensuring all learning materials are accurate, meet learning objectives, and reflect a professional look and feel.
Review and evaluate metrics and feedback (e.g., surveys, interviews) to assess the effectiveness of training programs and identify opportunities for continuous improvement.
Contribute to marketing communications and documentation deliverables for training services.
Facilitate customer briefings on new technologies and implementation strategies.
May test hardware and software releases for high-speed currency processing equipment to ensure functionality and accuracy.
Qualifications:
Bachelor's degree or higher; or equivalent experience.
Minimum 3 years of relevant work experience or 5+ years of cash operations experience
Proficiency working in Articulate 360, Camtasia, or other instructional design software preferred
Broad knowledge and understanding of instructional design concepts and how to apply them to adult learners.
Excellent oral and written communication skills, with the ability to collaborate with all levels of the organization, Bank management, and the Board of Governors.
Ability to effectively communicate complex technical information to technical and non-technical audiences.
Demonstrated planning and problem-solving skills.
Travel Requirements:
Average 50% travel
Ability to travel to any of the 28 cash offices, if needed, to assist with training at other locations
Discover the Reason Why So Many People Love It Here!
When you join the Richmond Fed, not only will you find a challenging and purposeful career, you'll also have access to a wide range of benefits and perks that support your health and wealth, including:
Great medical benefits
Pension and 401(k) with employer match
Paid time off
Tuition reimbursement
Paid volunteer leave
Onsite amenities that make working here fun!
Other Requirements and Considerations:
On occasion, may be asked to work night shift to support training delivery.
Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict-of-interest rules and personal investment restrictions.
Sponsorship is not available for this role. Selected candidate is subject to special background check procedures.
The Richmond hiring range for the Technical & Process Trainer is: Intermediate: $72,500-$99,660; Senior $89,700-$123,310 annually.
Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications.
Interested candidates are strongly encouraged to apply by May 23, 2025. Afterwards, applications are reviewed on a rolling basis.
District Employment:
As a Federal Reserve System National Business Line, it is standard practice to post FRFS positions in all twelve Districts to provide transparency and equitable opportunities for all FRS employees to apply. Internal candidate(s) selected for this position will remain employed by their current employing District and serve as an employee of FRFS. The selected candidate's new job title and associated pay range will be determined by the employing District and will continue to be subject to the employing District's people policies and practices.
Full Time / Part Time
Full timeRegular / Temporary
RegularJob Exempt (Yes / No)
YesJob Category
Human Resources Family GroupWork Shift
First (United States of America)The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
