Senior Service Reliability Engineer (Finance)

Job Title

Senior Service Reliability Engineer
Job Description Summary:

Navitaire, a leading provider of technology solutions to the airline and travel industry, is seeking a Manager of Site Reliability Engineering (SRE) to lead a team responsible for ensuring the reliability, performance, and scalability of our mission-critical platforms.

In this role, you will drive operational excellence in the assigned product, influence reliability strategies, integral in production incident response, and helping to improve operational metrics. You will collaborate across development, infrastructure, and operations teams to ensure our services meet the highest standards of availability and customer trust. This is a hybrid position and would require you to be in the local office of Salt Lake City, Minneapolis or Dallas 2-3 days a week.

Key Responsibilities:

• Assigned to a Navitaire product to improve stability and performance.

• Drive production incident response and lead root cause analysis and continuous improvement.

• Collaborate with Operations and Development teams to drive service reliability, availability, and scalability.

• Define and track Service Level Indicators (SLIs), Objectives (SLOs), and Error Budgets in partnership with engineering and product leads.

• Provide input on process improvements to Change, Release, and Incident Management.

• Champion observability, automation, and infrastructure-as-code practices to reduce manual intervention and improve system health.

• Influence architecture and deployment standards to align with SRE principles.

Basic Qualifications:

• Bachelor's Degree in Computer Science, Computer Engineering, Electrical Engineering, or related technical field.

• 5+ years of software engineering or operations experience

• Hands-on experience in one or more scripting/programming languages (Python, JavaScript, PowerShell, etc.).

• Experience working with public cloud platforms (AWS, Azure, GCP).

• Proficiency in observability and monitoring tools (e.g., Prometheus, Grafana, Datadog, Splunk).

• Knowledge of deployment automation and infrastructure-as-code tools such as Terraform, Helm, Ansible, ArgoCD.

• Strong understanding of modern software development practices, DevOps, and CI/CD pipelines.

• Good communication, collaboration, and task management skills.

Preferred Qualifications:

• Experience in a SRE or DevOps practice.

• Familiarity with both Windows and Linux environments.

• Experience contributing on a distributed team.

• Prior experience in the airline or travel industry is a plus.

What We Offer:

• A mission-driven culture supporting global travel and mobility.

• A highly autonomous role with visibility across Engineering, Product, and Operations.

• A collaborative environment that supports continuous learning and experimentation.

• Access to modern technologies and tooling in an enterprise-grade production environment.

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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