Independence Blue Cross LLC

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Account Support Representative -AHA (Sales)



Bring your drive for excellence, team orientation and customer commitment to Independence Blue Cross (AHA Business); help us renew and reimagine our business and shape the future of health care.  Our organization is looking to diversify, grow, innovate and serve, and we are looking for committed, empowered learning-orientated people to join our team.  If this describes you, we want to speak with you.

  • Provides administrative and operational support to the Account/Sales Rep/AAE in completion of all external customer service issues such as resolving billing, enrollment, claims issues for customers/clients/consultants/brokers.
  • Relieves Account/Sales Rep/AAE of account specific administrative/operational tasks in order for Account/Sales Rep/AAE to be in field developing and/or retaining accounts/selling new business.
  • Acts as liaison between Account/Sales Rep and other segment teams to resolve outstanding issues.
  • Primary point of contact in sales for all operational and service issues.  Develops relationships with customers/clients/consultants/brokers.  Responds to customers/clients/consultants/brokers inquiries on issues and works closely with Account/Sales Rep on issues that are more complex. 
  • Support client implementation for group onboarding, benefits and administrative set up tasks and participate in internal and external meetings.
  • Depending on segment, size/issues assist with preparation of proposals, quotes, enrollment materials and administrative follow-up with accounts, and/or attends customer/client/consultant/broker meetings.
  • Utilize or develop tracking mechanisms/tools of issues to monitor/identify trends & works closely with departmental management to ensure steps are in place to mitigate repeat issues.
  • Prepares reports and maintains files and records of group accounts.  Requests reports from other areas as needed.
  • Completes all assigned administrative/operational tasks in an accurate and timely manner, sees all issues through to closure.
  • Depending on segment size, assists with various aspects of open enrollments and customer/client/consultant/broker meetings as needed, such as scheduling meetings, transporting materials and ordering supplies.  May occasionally deliver presentations.
  • Accountable for utilization of CRM tool to maximize sales/service opportunities.
  • Performs additional duties and special projects as required.

Qualifications:

  • Associate degree in Business, Marketing or related field or equivalent work experience required.  Bachelor's degree preferred. 
  • A minimum of two years' experience in a business service environment required. Preferably, experience should be in multiple Back Office functions, such as Customer Service, Enrollment &/or Claims in health insurance industry
  • A comprehensive knowledge of Independence products, benefits, and internal policies and procedures preferred. 
  • Strong time management, organizational, and communications skills as well as the ability to work independently on multiple tasks in a highly visible environment are required. 
  • Excellent interpersonal skills and ability to interface with multiple levels of internal and external clients is required. 
  • Proven ability to identify and resolve a problem or issue and offer a resolution.
  • Detail oriented, able to track multiple tasks, strong follow-up skills
  • Demonstrated ability to work in a fast paced, high-pressure environment is required. 
  • Ability to work collaboratively across multiple operational areas and within segment team

  • Must be proficient with Microsoft Office products including Excel, Word, and PowerPoint.

     

     

Salary Range:

  • $64,000 - $96,000
  • Sales Incentive Eligible Role
     

Benefits include:   

  • Medical, dental, vision, and prescription drug coverage
  • Paid vacation days and holidays
  • Flex vacation option
  • 401(k) retirement savings plan including company match, with immediate vesting
  • Paid time off for volunteer work
  • Tuition assistance
  • Short- and long-term disability coverage
  • Life and accidental death insurance
  • Travel accident insurance
  • Adoption assistance
  • Flexible spending accounts (commuter, dependent care, and medical)

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

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